FAQ

How to reset your password?
To reset your password follow these steps Click the Reset your password link on the Login screen Fill in your email to the field labeled Type your email ...
Fri, 6 Apr, 2018 at 3:54 PM
Having problems with sign in or login?
How to get to your Silverbucket environment Every customer has its unique Silverbucket URL and without that it is not possible login to your Silverbucket ac...
Mon, 19 Mar, 2018 at 4:47 PM
Do I have to make hour tracking for holidays as well?
Simply, yes. Hour tracking is done also for holidays (absence projects).
Thu, 5 Jul, 2018 at 1:38 PM
A person doesn’t work for us anymore. How do I delete him/her?
One should never delete anyone from the system – and deleting someone is only possible by our support team. Deleting people can break the history data so th...
Mon, 19 Mar, 2018 at 4:54 PM
I set a person as stealth. Why can’t I find him/her from the lists?
When a person is set as stealth, it means he/she is not included in the capacity meaning that he/she is not found from the listings. Stealth users can’t be a...
Thu, 20 Dec, 2018 at 1:44 PM
Why can’t I make resource allocations for people?
Check your user rights from the Silverbucket main user of your organisation. If you don’t have full rights you don’t automatically have resourcing rights. I...
Mon, 19 Mar, 2018 at 4:57 PM
What is the difference between an absence project type and absence in the admin page?
There are two different features to set absences for people. People’s holidays are handled with projects which project type is absence. You mark holidays by...
Mon, 19 Mar, 2018 at 5:02 PM
GDPR: How do I remove person's data from Silverbucket?
The employee's data is critical for the business, so it is not necessary to delete her from Silverbucket (GDPR-proof practice).  However, if you are l...
Tue, 26 Jun, 2018 at 8:46 AM